Media Archive

Milo True Value a long-time resident of Main Street

Article from The Piscataquis Observer, Vol. 165, No. 3, January 15, 2003

By Jessica Lee
Staff Writer

Customer always right at Crossmans' Store

MILO Barbara and John Crossman knew a true value when they saw one.

The Milo couple, formerly of Greenville, are the present owners of Milo True Value, a hardware store that has been a longtime presence on Main Street, with three former owners - all local people. Formerly it was known as Western Auto.

The Crossmans decided to buy the business eight years ago, after John Crossman experienced a back injury while working as an iron worker, according to his wife, Barbara. And they've promised to stick with the business for at least a decade, before moving onto something new.

"We said, we'll give it 10 years and if we're not nuts" we may continue, said Barbara, smiling.

Business in Milo is off and on, coinciding with the summer tourist season, construction season and now that the store has a full sporting good section the hunting and fishing seasons.

The key to maintaining the business, Barbara said, is customer service, and hanging in there through the good times and slower times.

"We just wing it," Barbara said. "This is our slow time. Right now, we cut back on orders, or else we're just sitting on merchandise."

She said the customer is always right at Milo True Value.

"You do anything you can to make them happy," she said, of customers, "and you keep smiling."

The store now employs both Crossmans and two full-time and one part-time employee. It offers a selection of basic hardware, plumbing, electrical and sporting goods.While not a franchise, the storeowners do purchase stock from the True Value warehouse in Chicago, Ill.

Store hours are 8 a.m. to 5 p.m. Monday through Saturday, and 8 a.m. to noon on Sunday.

NOTE - This article reflects the views of the author and not necessarily those of the TRC Alliance Team.